Effective date: 9 July 2026
1. Cancellation before payment
You may stop the purchase process at any time before payment is completed. No cancellation fee is charged by GARMI GUARD for an incomplete transaction.
2. After successful payment and digital delivery
Because a digital product can be accessed or delivered quickly, change-of-mind requests after successful delivery or substantial access are generally not eligible for refund, except where applicable law requires otherwise.
3. Cases that may be eligible for review
- A duplicate payment for the same intended purchase.
- A payment marked successful but digital access is not delivered and the issue cannot be resolved after reasonable troubleshooting.
- A material technical defect that prevents use of the purchased product and cannot be resolved or reasonably replaced.
- Any refund required by applicable law.
4. How to request a review
Submit a request through the Contact Us page. Include the purchaser’s name, phone number or email used during purchase, payment reference/transaction ID, purchase date and a clear description of the issue. For faster investigation, requests should be made within 7 calendar days of the transaction when reasonably possible.
5. Investigation and outcome
Each eligible request is reviewed using payment records, delivery/access records and the details supplied by the purchaser. Approval is not automatic. If a refund is approved, it will be initiated through the original payment route where technically possible, and final credit timing depends on the payment provider and banking system.
6. Failed or pending payments
If a payment is pending, failed or reversed, first check the final status shown by the payment provider or bank. GARMI GUARD cannot treat an unconfirmed payment as a completed purchase.
7. Contact
Questions about refund eligibility can be submitted through the Contact Us page before purchase.